Service terms
Summary (not a substitute for the terms below): we do technical work on a copy of your Shopify theme; you review and publish it. We don't give legal advice and can't guarantee you won't be sued. Payment is 50% at order and 50% on delivery. Our liability is limited to the fees you paid, subject to the exceptions in section 11. German law applies.
1. Who these terms apply to
ThemeRamp is a service offered by Soerensen Digital (Carl Soerensen, Germany), the contracting party for all orders.
1.1 These terms govern all services provided by Soerensen Digital, Carl Sörensen, Steinberg 185, 24107 Kiel, Germany (“we”, “us”) to the business that places an order (“you”, the “client”).
1.2 We contract with businesses only. By ordering, you confirm that you are acting for the purposes of your trade, business or profession and not as a consumer.
1.3 Your own terms and conditions do not apply, even if we do not object to them, unless we agree to them in writing.
2. The contract and the scope of each order
2.1 A contract is formed when you pay the deposit through our checkout. The scope of each order is what is described on the offer page at the time of ordering, together with the templates and details you confirm in the intake form (the “agreed scope”). Changes to the agreed scope need our written agreement (email is sufficient).
2.2 The Remediation Sprint includes:
- Baseline audit of up to 8 core templates of one Shopify Online Store theme on one store: home, collection, product, cart (drawer or page), search, account/login, contact and forms, and the header, navigation and footer. The audit consists of automated WCAG 2.2 Level A and AA checks and manual checks of keyboard operation, focus visibility, accessible names, headings and landmarks, reflow at 320 CSS pixels and colour contrast.
- Theme code fixes (Liquid, CSS, JavaScript) on a duplicate, unpublished copy of your theme (the “preview theme”). We do not edit or publish your live theme.
- Alt text drafts for up to 150 product images, applied only after your written approval.
- A remediation report with before-and-after evidence, remaining known issues, and out-of-scope items with guidance for the relevant vendors.
- An accessibility statement drafted for your store and set up as a hidden page.
- A 60-day fix window as described in section 9.
2.3 “Delivery” means we have sent you, by email, the link to the preview theme and the remediation report.
3. What is excluded
Unless we agree otherwise in writing, the following are not part of any order:
- the Shopify-hosted checkout and any other part of the store controlled by Shopify;
- third-party apps, app blocks, widgets and embeds (for example reviews, chat, pop-ups, loyalty), whose code belongs to their vendors. We document issues we find in them on the in-scope templates and provide written guidance for the vendor;
- PDFs and other documents, video and audio captions or transcripts, and headless or custom storefronts;
- templates, pages and content beyond the agreed scope;
- legal advice, legal representation, or communication with courts, plaintiffs or their lawyers;
- any certification, audit opinion or statement that your store is “compliant” or “accessible” under any law.
4. Your responsibilities
4.1 You will: complete the intake form accurately; approve our Shopify collaborator request with the permissions we request; review and approve or reject alt-text drafts; name one contact person who can make decisions; and tell us about changes you make to your live theme during the sprint.
4.2 You publish the theme. The decision to publish the preview theme, the timing of publication, and any testing you want to do before publishing are your responsibility. We recommend keeping a copy of your current live theme so you can switch back.
4.3 You are responsible for your legal strategy. Decisions about how to respond to any lawsuit, demand letter or settlement, and whether our work meets any legal or contractual obligation, are yours and your counsel's.
4.4 You confirm that you are entitled to have us modify the theme, including under the theme's licence, and that material you give us does not infringe third-party rights.
5. Timeline
5.1 We aim to deliver within 10 business days after both (a) your approval of our collaborator request and (b) receipt of the completed intake form. “Business days” means Monday to Friday, excluding public holidays in Schleswig-Holstein, Germany.
5.2 If we are waiting for something from you, other than alt-text approval, the timeline is extended by the time we wait. If alt-text approval is late, we deliver the preview theme on time and apply the approved alt text afterwards.
5.3 The timeline is a target, not a guaranteed deadline. If we expect to miss it, we will tell you in writing as early as possible, with a new date.
6. No legal advice and no guarantee against lawsuits
6.1 We are not a law firm. Nothing we provide, including the report, the accessibility statement and any email, is legal advice.
6.2 We do not guarantee that your store conforms to WCAG or any other standard, that it complies with the Americans with Disabilities Act or any other law, or that you will not receive lawsuits, demand letters or claims. Automated and manual testing can find many issues but not all of them, and third-party code, Shopify's own components and later changes to your store are outside our control.
7. Fees and payment
7.1 The Remediation Sprint costs a fixed USD 2,900. 50% (USD 1,450) is due at order through our checkout. The remaining 50% (USD 1,450) is due on delivery, payable within 7 days of our invoice, whether or not you have published the preview theme by then.
7.2 Monitoring & Documentation costs USD 190 per month, billed monthly in advance.
7.3 Prices are net. Taxes and duties are added where legally required; invoices state the applicable tax treatment. Payment fees charged by your bank or card issuer are yours.
7.4 If the balance is more than 14 days overdue, we may pause the fix window and monitoring until it is paid.
8. Refunds
8.1 Before we start: if you cancel before we have started work, we refund your deposit in full. We start work when we begin the baseline audit after your collaborator approval; we will tell you by email when we start.
8.2 If we cannot deliver: if we cannot deliver the preview theme (for example because of a technical limitation of your theme or store that we could not reasonably foresee), we refund everything you have paid for that order.
8.3 Refunds are made to the original payment method, normally within 10 business days.
8.4 Your statutory rights in case of defective performance are not affected (see section 10).
9. The 60-day fix window
9.1 For 60 calendar days after delivery, if our re-scan finds automated WCAG 2.2 Level A or AA failures remaining in the theme code of the agreed templates, we fix them at no additional charge. You may request a re-scan at any time during the window; we run at least one.
9.2 The fix window does not cover: issues introduced after delivery by new or updated apps, theme updates or edits by anyone other than us; templates, pages or content outside the agreed scope; the Shopify checkout; third-party code; and issues that can only be found by manual testing and were not in the report.
9.3 Fixes are delivered to the preview theme or, if you have published it, as a new unpublished copy for you to publish.
10. Acceptance and defects
10.1 Please review the preview theme and tell us in writing within 14 days after delivery if something in the agreed scope is missing or does not work as described. We will correct it within a reasonable time.
10.2 Your rights in case of defects are governed by statutory law, as limited by section 11.
11. Liability
11.1 Our total liability arising from or in connection with an order, whatever the legal basis, is limited to the fees you have paid for that order. For Monitoring & Documentation, it is limited to the fees you paid in the 12 months before the event giving rise to the claim.
11.2 We are not liable for indirect or consequential loss, including lost profit, lost revenue, or settlement payments, damages, legal fees or costs arising from claims by third parties, except as set out in 11.3.
11.3 The limitations in 11.1 and 11.2 do not apply to liability for intent or gross negligence, for injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz), or under an express guarantee. If we breach an essential contractual obligation (an obligation whose fulfilment makes proper performance of the contract possible in the first place and on which you may regularly rely) through slight negligence, our liability is limited to the damage that was foreseeable and typical for this type of contract at the time the contract was made.
11.4 You are responsible for keeping backups of your theme and store data. Where data is lost through our slight negligence, our liability is limited to the effort needed to restore it from your backups.
12. Confidentiality
12.1 Each party keeps confidential the non-public information it receives from the other, including store data, theme code, any information about lawsuits or demand letters, and the content of our reports. We use your information only to provide the services.
12.2 This does not apply to information that is or becomes public without breach of these terms, that the receiving party already had, or that must be disclosed by law or court order (in which case the disclosing party will be told, where legally allowed).
12.3 You may share our report and the accessibility statement with your counsel, insurers, courts and parties to any dispute. We will not name you as a client without your written permission.
12.4 These obligations continue for three years after the end of the contract.
13. Data protection and access
13.1 We request only the collaborator permissions needed for the agreed scope and do not request access to orders or customer data. We remove our collaborator access, or ask you to remove it, when the order and any fix window or monitoring ends.
13.2 If we nevertheless process personal data on your behalf, we will do so only on your instructions and will enter into a data processing agreement under Art. 28 GDPR on request. Our privacy notice explains how we process personal data as a controller.
14. Intellectual property
14.1 Once you have paid in full, you receive a non-exclusive, perpetual, worldwide right to use, modify and publish the code changes, report and statement we deliver for your business.
14.2 We keep the rights to our pre-existing tools, methods, templates and general know-how, and may reuse generic, non-client-specific code patterns.
14.3 Your theme remains subject to its own licence. Nothing in these terms transfers rights in the theme itself.
15. Monitoring & Documentation
15.1 The optional plan includes a monthly automated scan of the core templates in the agreed scope, a dated report, and up to 1 hour per month of fixes for regressions caused by theme or app updates. Unused time does not carry over.
15.2 The plan runs monthly and you can cancel it at any time, effective at the end of the current paid month. We may end it with 30 days' written notice. Sections 6, 11 and 12 apply to it.
15a. Remediation Plan
The Remediation Plan is a fixed-price written assessment ($490). It covers an automated scan of up to 8 core templates of your public storefront, a keyboard walkthrough, a classification of findings (theme code, third-party apps, content), a prioritized fix plan with a fixed quote for the Remediation Sprint, and notes for app vendors. We deliver it in writing within 3 business days of payment. It requires no access to your store admin. It is an automated and partial assessment, not a full audit, not legal advice and not a determination of compliance. If you order the Remediation Sprint within 30 days of the Plan's delivery, the full $490 is credited against the Sprint price. The Plan is non-refundable once delivered. If we don't deliver it within 3 business days, you may request a full refund.
15b. Rush delivery
Rush delivery (5 business days instead of 10) costs $1,000 extra and is only available when we have confirmed a free slot in writing before you order. The rush timeline starts when collaborator access is granted and the intake is complete. If we miss the rush deadline for reasons within our control, we refund the $1,000 rush fee. The rest of the order continues on the standard terms.
16. Governing law and venue
16.1 These terms and all contracts under them are governed by the laws of the Federal Republic of Germany. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
16.2 The exclusive place of jurisdiction for all disputes is Kiel, Germany, to the extent legally permitted. We may also bring proceedings at your place of business.
17. Final provisions
17.1 Written form includes email. Notices to us go to carl@soerensen-digital.de.
17.2 If a provision of these terms is invalid, the remaining provisions stay in force.
17.3 We may update these terms for future orders. The version in force when you placed your order applies to that order.
17.4 These terms are written in English. If translated, the English version prevails.